When we have installed the chat code - your status will initially be offline

Log into your Online Control panel ( Password Protected ) and TURN ON Live Chat

You will see the Icon changes to Blue

You Control Panel

When logged in you will see this view from the control panel. You can set a tick in the " Auto Invites" box if you like and set the time before the message is sent to engage the user. ( This is a pop up window saying " Can I help you " or can of course be customised.

You can use Canned responses ( Yes you can make your own and store them so you simply "Click" to save typing. Or you can type into the Active Chats box and press send. You will see the customers questions in the larger box

So your customer clicks on the Live Chat button and this window pops up

Your client can then type in their message and press SUBMIT

You can see the activity in your control panel .... and reply to any messages

You can see the customers IP Address below as they browse and choose to engage if you would like to. You can see their query at the bottom > You simply type your response and press SEND

Your response is shown in the Live Chat Window

You can then carry on chatting and hopefully convert this information to a sale

E mail us for more information - sales@webjectives.co.uk

If you dont want to be available

Simply login to your control panel and click " Online not accepting chats" as shown below

Your customer will see the grey OFFLINE button in the corner

They can click on this as shown below

Even when Offline - if your customer clicks it will allow them to leave a message

You will see the messages at the top of your console when you log in